CDR adjustments and re-rating

If a CDR is re-rated, a new RCR will be generated. The original RCR will continue to be available in the original batch, and the adjustment RCR(s) will appear in a new batch. 1 The sum of all RCRs applied to a single CDR gives the total amount charged by Smile for that call. The CDR for a particular RCR is identified by the CDR Call ID. For example, if two RCRs have the same CDR Call ID, they represent two ratings for the same CDR.

A CDR which has been re-rated would typically have three RCRs associated with it:
  1. the original RCR
  2. a negative RCR to reverse the original RCR
  3. a new RCR to charge the new amount
Customers should be aware that:
  • A CDR may be re-rated more than once. The number of RCRs that could potentially be assigned to a CDR is technically unlimited.
  • Invoice adjustments that are negotiated between the Service Provider and the Customer and that do not involve the re-rating of a CDR will not appear as an RCR adjustment.
  • A single CDR may be split into several RCRs by the rating engine. For example, if the tax rate changes during the middle of a phone call then the phone call may have two RCRs: one for the duration of the call with the original tax rate, and another for the duration of the call with the new tax rate.
  • The sum of charges in an RCR batch may not equal the amount shown on an invoice line item, because of account-level post-processing such as discounts.
1 If the new RCR is created before a customer downloads the original RCR, then both the original RCR and the adjustment RCRs may appear in the same batch or grouped together into one RCR.