Payment declined alert

Smile can issue an alert when payments are declined.

To create a payment declined alert the following elements must be configured:
  • Email template—specifies the message to send to the customer
  • Stationery—defines the stationery document type, which is associated with the email template
  • Packages—specifies when the alert is sent
  • Account contact email—specifies the email address the alert is sent to

For more information on configuring individual elements, see the Configuration Guide.