Tickets

The Tickets tab displays options that can be enabled to trigger ticket actions. Ticket actions or workflow steps are controlled by the selected template ticket.

The Tickets tab displays the following options:
Raise a helpdesk ticket when services are ordered
When selected specifies that a helpdesk ticket is created for ordered services. A ticket can be used to initiate a manual provisioning process.
Select a ticket template from the Order ticket template drop-down. For more information, see Template tickets.
Raise a helpdesk ticket upon activation of new services
When selected specifies that a helpdesk ticket is created upon activation of new services. For example, a ticket may trigger a follow up process to ensure satisfaction with the customer or as part of an approval or QA process.
Select a ticket template from the Activate ticket template drop-down. For more information, see Template tickets.