Use case - Customer support request

This use case outlines the creation of a workflow that handles customer support requests tickets. It covers the ticket lifecycle from ticket creation to closure.

This use case involves a number of major steps with sub-steps. They are presented in the order required to build this workflow from scratch.

This use case is presented as an example. Build on or modify these tasks to create you own workflow.

The following flowchart gives you an overview of the customer support request workflow.

Figure: Use case - customer support request workflow