Support email address properties

The properties of a support email address specify the email account details and the format of any response and ticket.

Email address
Specifies the support email address.
Username
Specifies the username for the mail account. This is usually the same as the email address.
Password
Specifies the password to connect to the mail server.
Host name
Specifies the name of the host mail server.
Port
Specifies the port number of the host mail server. Leave blank to use the protocol's default.
Protocol
Specifies the protocol for accessing the mail server.
  • IMAP
  • POP3
Send an email in reply
Specifies the email template used if an email reply is sent.
  • Do not send a reply
  • Select an email template from drop-down.
For more information, see Email templates.
Subject regular expression
Identifies the ticket number from the email subject.
Recipient regular expression
Identifies the ticket number from the recipient list.
Ticket raising
Specifies the ticket template used when a ticket is created. For more information, see Template tickets.