Support
If you have trouble interacting with Smile, email support@inomial.com for assistance. Provide as much
information as you can about the problem in your email, including:
- details of the account or user affected
- examples of other users affected
- any system-generated output about the error, such as error messages or log reports
- when the problem occurred
- level of urgency
- your contact details
Emergency support
For emergency support, call Inomial's 24-hour support line on +61 3 9663 3554. Emergency support is only available if the problem affects more than one end user. Please call, not email, to advise us of urgent problems so we can quickly resolve the issue.
If your call is after hours, listen to the recorded instructions on the support line, call the number provided and leave a number on which we can contact you personally. If you have an outage, ensure that the number you leave can accept calls.