Manage tickets

Managing tickets lets you create and update tickets and workflows, run ticket actions and add ticket attachments.

The following methods manage tickets:

raiseTicket() creates a ticket and starts a workflow.
runTicketAction() retrieves information about a ticket after running a ticket action.
addTicketAttachment() adds an attachment to a ticket.
updateTicket() updates a tickets' subject, body text, custom fields or owning account or subscription details.