Alert thresholds

An alert threshold is a percentage of value that, when consumed, triggers a notification and raises a message. Alert thresholds apply to value pools, usage alert groups and spend limits.

Alert thresholds help you manage customer spend and prevent bill shock. You can configure Smile to notify customers when they exceed an alert threshold and consume a certain percentage of their included value.

Default alert thresholds are defined on a service or plan, but you can customise the alert thresholds for a subscription. Active alert thresholds are named effective alert thresholds. If you wish, you can write an application that lets customers choose their own effective alert thresholds.