Raise a credit or debit note
Credit and debit notes let you compensate customers for an inconvenience or correct invoice errors.
Raise a credit note when you want to compensate a customer and decrease their account balance, that is, decrease the amount the customer owes. Raise a debit note if you have undercharged a customer and need to increase their account balance, that is, increase the amount the customer owes.
To ensure that you assign a credit or debit note to the correct sales report category, check your company's business processes before you raise an adjustment.
Tip: To ensure that your reports are accurate, never use a debit note to
bill a customer for goods or services. Use a debit note only to correct
errors.
This task explains how to raise a credit or debit note.