Enter a payment plan payment
If a customer has chosen not to make automatic payments for their payment plan, you must manually enter each payment the customer makes into Smile. Manually entering a payment also lets you process a payment before the scheduled date.
Warning: Before you enter payment details, ensure you select the scheduled
payment to enter the payment against. You cannot allocate a payment to a payment
plan after you enter the payment.
If the CAT is enabled, a customer can also enter payment plan payments via CAT.
This task explains how to enter a payment plan payment.