Managing overdue accounts

Smile provides several tools to help you manage overdue accounts:
  • credit control—lets you automate the management of overdue accounts.
  • credit control reports—help you manually manage overdue accounts.
  • payment plans—let customers pay outstanding balances in agreed installments.
  • dispute management—lets you manually manage an account in dispute. An account in dispute may not necessarily be overdue, but regular automatic dispatches are deferred whilst in dispute and, if an account becomes overdue in the dispute period, credit control reminders will be deferred until the dispute has been resolved.