Lock a subscription
Locking a subscription stops a customer's access to the subscription. Smile does not raise recurring charges while the subscription is locked. For example, you can lock a subscription if a customer is going on holiday and wants to pause their subscription while they are away.
Note: You cannot lock a subscription that is under contract.
This task explains how to lock a subscription.
After you lock a subscription, Smile adds the following graphic to the subscription's subscription's summary page.