Revoke access

Barring or locking a subscription lets you revoke a customer's access to a subscription and affects a subscription's recurring charges, as follows:
  • barring a subscription—blocks access to a subscription, but continues charging recurring charges.
  • locking a subscription—blocks access to a subscription and no longer charges recurring charges.

You can revoke subscription access only if the subscription actively authenticates through Smile. You cannot bar or lock a subscription if the subscription does not authenticate through Smile, for example, if your company imports usage data records from an upstream provider.

Smile may automatically bar and unbar a subscription when it takes credit control actions against an overdue account.