Orders and packages

To create an account or subscription, you order a package. A package contains the configuration information that Smile needs to create the account or subscription.

Packages may contain a single service or a bundle of multiple services. Packages help streamline the order process and let you order services that cannot be purchased individually.

Each service in a package can be associated with multiple plans. The customer chooses a plan for each service when they buy the package.

Your Smile administrators specify if a package can be ordered by a new customer or an existing customer. For example, a package with an introductory discount may only be available to new customers. Alternatively, a package that contains a single service may only be available to existing customers.

When you place an order, Smile displays only the packages that are available to a new customer or to an existing account, as appropriate. For example, if you order an account, Smile displays only the packages available to new customers. If you add a subscription to an account, Smile displays only the packages available to existing customers.