About the helpdesk

The helpdesk lets you raise, manage and close tickets that track the status of a business process or workflow, for example:
  • resolving a customer issue
  • placing an order
  • tracking customer communication
  • making appointments
You can use the helpdesk in two different ways:
  • as a helpdesk—manage customer issues, track software bugs or manage other feedback.
  • as a workflow manager—define, track and complete a series of tasks to achieve an outcome.
Tip: Because you can configure helpdesk to meet many different business requirements, the helpdesk appearance varies between Smile installations. The screenshots in this guide may not match the appearance of the helpdesk in your Smile installation.