Complete the Operator Welcome page

The Operator Welcome page appears the first time an operator logs in to Smile. An operator is the name for an account with Smile access. For example, customer service, accounts and helpdesk staff who use Smile are all operators.

Your operator account, including your initial password, was created by a Smile administrator. To increase security, the Operator Welcome page lets you change your password to a value known only to you and also ensures that your personal details are correct.

Note: For more information about changing your password after you have completed the Operator Welcome page, see Change passwords.

This task explains how to complete the Operator Welcome page.

  1. Ensure that the information in the Personal Details and Contact Details sections is correct.
    The following fields in the Contact Details section require additional explanation:
    Address Title
    (Optional) Specifies the name of your house or property.
    Jabber Address
    (Optional) Specifies your username for the Jabber instant messenger application.
  2. Type your existing password in the Current Password field, and your new password in the New Password and Verify Password fields.
    Although you are not required to change your password, we strongly recommend that you do so.
  3. Click Done.
    Your information is saved and the Smile Dashboard is displayed.