The global Search field lets you search for accounts, subscriptions, invoices and receipts, and lets you locate customer information in Smile.

The following table lists the terms you can use in the Search field.
Table 1. Search terms for each search type
Search type Search term
  • Contact name
  • Phone numbers
  • Address details
  • USN (unique subscription number)
  • Username
  • Past usernames
  • USN
Invoice Invoice number
Receipt Receipt number

A USN, or unique subscription number, uniquely identifies each account and subscription in your company.

This task explains how to search for an account, subscription, invoice or receipt.

  1. Do one of the following:
    • Click in the Search field on the Smile Menu Bar.
    • Press ALT+S or CMD+S.1
    • On the Smile menu, click Find Customer.
    The Search window is displayed. The most recent previous search results are displayed by default. Double-click a previous result entry to select it.
  2. Type your search term in the Search field and press Enter.
    A list of results that match your search term appears.
  3. Do one of the following:
    • Double-click the required entry in the search results.
    • Select the required entry, then click the View icon icon.
    • Right-mouse click on the required entry and click View.
    Detail of the search result is displayed.
1 Your operating system or browser may override these key-combinations.