Payment plan overview

Payment plans let customers pay outstanding balances in agreed installments. For example, if a customer cannot pay a $90 invoice, you can create a payment plan so they pay the invoice in nine installments of $10 instead.

After you create a payment plan, Smile suspends credit control actions against all invoices in the plan. Smile lets you configure specific credit control actions for missed payment plan payments. If you do not configure credit control for payment plans and a customer misses a payment, Smile takes the default credit control actions for the account.

Smile does not automatically include new invoices in payment plans. If you issue a new invoice after you create a payment plan for a customer, the customer must pay the new invoice and the payment plan payments.

Information about an account's payment plans is displayed in Payment Plans on the Account Menu Tree.