View work queues
A work queue tracks the length of time since a ticket was raised. Smile creates a work queue for each ticket type and status.
Viewing work queues lets you view the following information about each work queue:
- the age of the oldest ticket
- the number of open, held and urgent tickets
- the total number of tickets
The following screenshot shows you an example of work queues for ticket types Account Signup, Appointments and Customer Support.
Figure: The Work queues page
To view work queues, click Work Queues on the
Helpdesk menu.
The Work queues page appears and displays the work
queues.