Dispute treatment level
The dispute treatment level is an additional function within credit control that defers the automatic dispatch of invoices and statements and suspends credit control actions until an account or billing dispute has been resolved.
When an account is set as in dispute:
- automatic dispatch of invoices and other notifications are deferred
- if applicable, credit control actions such as payment reminders are deferred
- the account is clearly marked as in dispute in the account's Account Balance panel
- an account's Document Dispatch page will display which dispatches have been disabled
Dispatches can still be sent manually while an account is in dispute.
Figure: An account flagged as in dispute.
