Dispute configuration properties
The dispute treatment level is set on the Account Terms tab of an individual accounting term. For more information, see Accounting terms.
Account terms
- Dispute treatment level
- Specifies the treatment level applied when an account is in dispute. This list is populated by the levels specified in All treatment levels.
- Actions
- Specifies the actions to be taken when an account is set as in dispute, when the account is no longer in dispute and the template used if a help desk ticket is created for the dispute.
- Tickets
- Specifies the template ticket to use if a help desk ticket is raised when a dispute triggered. For more information, see Template Ticket.
- Action
- Specifies the action:
- Disable dispatch of invoices, reminders and statements
- Enable dispatch of invoices, reminders and statements
- When to execute
- Specifies when an action occurs:
- Enter—action is taken when the account is first set as in dispute.
- Exit—action is taken when the account ceases to be in dispute.
- Position
-
Specifies the display order of the action in the Dispute Configuration Actions list. The position number is used to sort multiple actions in the list. A lower number will be displayed higher in the list.