Add a support email address

The Support email address page displays a summary of configured email addresses and their assigned ticket template.

This task explains how to add a support email address.

  1. Select Incoming email under Email, SMS, Print & Web on the Configuration and Tools page.
    The Support email address page is displayed.
  2. Click New.
    The Mail account property page is displayed.

    Figure: Incoming email support email address properties

    Screenshot of Incoming email support email address properties page
  3. Complete the mail account property fields.
    For more information, see Support email address properties.
  4. Click Save.
    The Support email address page is displayed. The email address is displayed in the Support addresses table.