Support email address properties
The properties of a support email address specify the email account details and the format of any response and ticket.
- Email address
- Specifies the support email address.
- Username
- Specifies the username for the mail account. This is usually the same as the email address.
- Password
- Specifies the password to connect to the mail server.
- Host name
- Specifies the name of the host mail server.
- Port
- Specifies the port number of the host mail server. Leave blank to use the protocol's default.
- Protocol
- Specifies the protocol for accessing the mail server.
- IMAP
- POP3
- Send an email in reply
- Specifies the email template used if an email reply is sent.
- Do not send a reply
- Select an email template from drop-down.
- Subject regular expression
- Identifies the ticket number from the email subject.
- Recipient regular expression
- Identifies the ticket number from the recipient list.
- Ticket raising
- Specifies the ticket template used when a ticket is created. For more information, see Template tickets.