Notification method configuration

Notifications are used in Smile to communicate with Smile users. Notifications may include advice on time and data usage, invoices and account updates and communication of credit control actions. A notification can be sent via multiple methods that can specify individual format and schedules.

Figure: Notification method properties

Screenshot of notification method properties

The following lists the configuration options for notifications sent by email, SMS and print. A notification can be sent by multiple methods.

Email

Specifies configuration for notifications sent by email.

Template
Specifies the template used for email notifications.
  • Don't send email
  • Select template from drop-down
Click New to create a new template. Payment email templates use the payment document type. For more information, see Email templates.
Schedule
Specifies when a triggered notification is sent.
  • Immediately
  • Select schedule from drop-down.
For more information, see Notification schedules.
Account - Email address
Specifies the source of the alert recipients email address. Recipient email address taken from account details.
Subscription - Email address
Specifies the source of the alert recipients email address. Recipient email address taken from subscription details.

For more information on managing accounts and subscriptions, see the User Guide.

SMS

Specifies configuration for notifications sent by SMS.

Template
Specifies the template used for SMS notifications.
  • Don't send SMS
  • Select template from drop-down
Click New to create a new template.
Schedule
Specifies when a triggered notification is sent.
  • Immediately
  • Select schedule from drop-down.
For more information, see Notification schedules.
Account - Mobile phone
Specifies that notifications are sent to the mobile phone number recorded in the account.
Subscription- Mobile phone
Specifies that notifications are sent to the mobile phone number recorded in the subscription.
Subscription - Username
Specifies that notifications are sent to the username recorded in the subscription.

Print

Specifies the configuration for printed notifications.

Template
Specifies the stationery template used for printed notifications.
  • Don't print
  • Select template from drop-down
For more information, see Stationery and forms.
Schedule
Specifies when a triggered notification is printed.
  • Immediately
  • Select schedule from drop-down.
For more information, see Notification schedules.