Many ticket values can be defined as part of a template. As the use of these values
will depend on the template purpose or your Smile configuration this task provides
an overview of creating and saving a template. It does not cover all the individual
fields and options that may be contained in a ticket.
This task explains how to create a new ticket template.
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Select Template Tickets under Help Desk
on the Configuration and Tools page.
The Template tickets page is displayed.
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Click Create New....
The Create a new ticket page is displayed.
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Click Select next to the required base template in the list displayed.
The Please enter a subject for the new ticket
window is displayed.
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Type a subject name for the template. Click Continue.
The new template ticket is displayed.
Note: Configure other options as required.
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Click Save.
The Template tickets page is displayed.