Ticket types

Ticket types provide options and actions that can be configured to handle particular events, business processes or workflows. These can be relatively simple ticket types and actions or built into complex workflows with multiple actions and event triggers.

An overview of the ticket type windows and tabs is provided in this section. As there are many options available, depending on the action configured, a number of use examples are provided to illustrate possible ticket actions and workflows. Use these examples as a basis to configure your own. For more information, see Configuring workflows.

Two tabs are visible on the Ticket Types page.

• Tickets—standard ticket types.
• Appointments—based on standard ticket types with additional functions to configure scheduling of appointments. Appointments can be part of workflows. For more information, see Appointments.