CRM API overview

Managing tickets lets you manage workflows, which define the steps through which a process moves as it progresses from initiation to completion. Smile supports many types of workflows. For example, a workflow can manage helpdesk tickets or track the status of an order as it moves between departments.

Methods that manage tickets are located on the CRM endpoint. The CRM WSDL is located at http://smile.example.com:port/stage/smile/ws/v2/crm?wsdl