Managing an account dispute

When an account is being disputed Smile provides a mechanism to manage dispatches and credit control processes until the dispute has been resolved.

When an account is set as in dispute:
  • automatic dispatch of invoices and other notifications are deferred
  • if applicable, credit control actions such as payment reminders are deferred
  • the account is clearly marked as in dispute in the account's Account Balance panel
  • an account's Document Dispatch page will display which dispatches are disabled

Dispatches can still be sent manually while an account is in dispute.