Resolve billing run errors
Billing run errors occur when Smile cannot raise a charge for usage data. Common
billing run errors include:
- a call destination does not have an associated prefix or tariff type, so Smile cannot rate the call
- a plan start date is incorrect, and usage has occurred before the plan starts
- no plan rule applies to usage, for example, no plan rule is defined for usage after included value is consumed
This task explains how to investigate billing run errors.
Smile detects only the first error in an account's invoicing period each time it processes the billing run. If an invoicing period contains multiple errors, you must process the billing run several times before all errors are detected and resolved.