Customers reports
Customers reports provide information about your customers' usage patterns and the status of account and subscription orders.
Reports in the customers category include:
- Churn report—displays the number of new, inactive and locked accounts for a period.
- Contract expiry report—lists each account with a contract that expires in a specified period.
- Current period usage report—displays usage data in the current period for a specified service, including downloads, uploads and online time.
- First connections—lists all subscriptions on a service that first connected in a specified period.
- Pending activations—displays subscriptions awaiting activation.
- Plan users—lists a count of subscriptions by plan for one or all services.
- Powertel preselection failures—displays preselection failures that can be scheduled for eBill churns.
- Provisioning results report—lists the status of provisioning requests for all services for a specified period.
- Purchased prepaid blocks—displays the prepaid blocks purchased in a period.
- Service and account creation report—lists all accounts and subscriptions created in a specified period, grouped by service type.
- Service order approvals—displays orders that require approval.
- Service usage report—displays usage data for the top users of a specified service, including downloads, uploads and duration.