Exceptions reports
Exceptions reports provide information about accounts, invoices and billing items, provisioning requests and services and subscriptions that may require attention.
Reports in the exceptions category include:
- Custom feature report—displays information about accounts with custom features, including plan, service and rating cycle.
- Inactive users—lists subscriptions that have not used a specified service for a specified period.
- Incomplete service listing—displays subscriptions on an account that are not fully configured and require further action.
- Non-dispatching accounts—lists the accounts without dispatch settings for a specified document type.
- Outstanding provisioning requests—lists all outstanding provisioning requests.
- Provisioning errors report—lists all current provisioning errors.
- Unassociated billing items—displays billing items that cannot be associated with a subscription, so cannot be included in the billing run.
- Undispatched invoices—displays all undispatched invoices, sorted by invoice age.
- Usage alert level report—lists each subscription that has a reached a usage alert level for a specified service.