Treatment level actions

Smile takes treatment level actions when an account or invoice reaches a treatment level. Smile's default treatment level actions include:
  • sending a document
  • raising a late fee against an invoice
  • raising a help desk ticket
  • enabling a feature, for example, shaping
  • suspending the account, which blocks access to the account and suspends billing for recurring charges
  • disabling the account login, which blocks access to the account but continues to bill for recurring charges until the end of the period

You can configure additional treatment level actions to suit your company's business needs.

If it is configured to do so, Smile checks an account's treatment level before sending a document from the dispatch queue, and does not send documents that are no longer needed. For example, Smile ignores an overdue reminder for an account that was settled after the reminder was generated.

Smile takes treatment level actions when an outstanding balance is greater than the minimum credit control value for both accounts and invoices.