Change or end a commission

Making changes to your commission configuration can potentially result in unexpected results that could take considerable manual intervention to rollback.

Take extra care when making changes, especially in the following areas:

When you add an agent to an account or subscription only the current commission earners that are members of the agent will receive commission. If additional commission earners are added to an agent the new earners will only receive commission from accounts or subscriptions that the agent is added to after that point in time.
If no start date is specified when assigning an agent to an account or subscription then the commission will apply from the start date of the account or subscription. Smile will automatically generate past commission if applicable.
Changing the commission rate in an existing commission structure will result in Smile automatically re-calculating the commission for all current and previous commission earnings. Create a new structure and set an end date on the agents assigned the previous structure.
When ending an assigned commission set an end date to ensure commission earners receive the correct commission. Smile does not calculate commission on unpaid invoices after an agent or commission earner is deleted.
Smile will recalculate commission amounts if invoice items are deleted. Manually deleting RCTI entries may result in accounting errors in Smile.