End a commission

When you end a commission, you stop a commission earner from earning commission on invoices raised after a specified date. Smile pays commission on any invoices raised before this date, even if the payment date is later than the commission end date.

Warning: To ensure commission earners receive the correct commission, do not delete an agent or a commission earner. Smile does not calculate commission on unpaid invoices after an agent or commission earner is deleted.

This task explains how to end a commission.

  1. Search for the commission account with which the commission earner is associated, then double-click the commission account entry in the search results.
    The Account summary page is displayed.
  2. On the Account Menu Tree, click Subscriptions, then double-click the relevant commission earner subscription entry.
    The subscription's summary page is displayed.
  3. On the Account Menu Tree, click the Disclosure triangle to the left of commission earner subscription to expand the subscription options, then click Subscriptions.
    The Subscriptions page appears and lists commissions the agent is associated with.
  4. Click Edit next to the commission you want to stop paying.
    The Commission window is displayed.
  5. Enter the date to stop paying commission in the Don't pay commissions on invoices after field, then click Save.
    Smile ends the commission on the specified date.
    Note: To stop all commissions for a commission earner, repeat steps 4-5 for all entries in their Subscriptions list.