Credit control is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to more purposeful letters and other allowable collection options as accounts become further past due. Credit control in Smile specifies one or more sets of accounting terms, treatment levels and actions triggered as the account's unpaid debts age.

To create a credit control process in Smile multiple components need to be defined and then brought together or linked. It is easier to configure credit control in a sequence to allow for links to be created as you build the process. Define the lowest level components first.

Credit control consists of the following elements, which are explained in further detail below:

For more information on configuring individual elements, see the Configuration Guide.