Operators and groups

An operator is the name for an account with Smile access. For example, customer service, accounts and helpdesk staff who use Smile are all operators. Operator accounts are created by Smile administrators.

An operator can be assigned to a single group or multiple groups. Groups are used for assigning access to different areas in Smile depending on an operators job function.

User management groups are not the same as Helpdesk Groups, though they can be given the same names. Helpdesk groups are the groups to which tickets are assigned.