Ticket
This topic contains a quick reference to substitution codes for ticket.
| Field | Substitution code |
|---|---|
| Account ABN | accountAbn |
| Account Address | accountAddress |
| Account Address without contact name | accountAddressNoName |
| Account Address without contact name in one line | australiaPostAddressWithoutContactInLine |
| Account Billing Address | accountBillAddress |
| Account Company Name | accountCompanyName |
| Account Email | accountEmail |
| Account Fax | accountFax |
| Account Home Phone | accountHomePhone |
| Account Mobile Phone | accountMobilePhone |
| Account Name | accountName |
| Account Number | accountNumber |
| Account Work Phone | accountWorkPhone |
| Account contact name | accountContactName |
| Account custom field | accountCustomField |
| Account phone number | accountBestPhone |
| Appointment Date | appointmentStartDate |
| Appointment Date and Time | appointmentStartDateTime |
| Appointment Duration | appointmentDuration |
| Appointment Time | appointmentStartTime |
| Appointment Total Duration | totalDuration |
| Appointment Travel Duration | travelDuration |
| Assigned to | assignedTo |
| Billing Address | longAddress |
| Closed time | closedTime |
| Created | created |
| Created by | createdBy |
| Date only | todaysDateOnly |
| From email (if any) | fromEmail |
| Is closed? | isClosed |
| Message number | messageNumber |
| Order Account Billing Address | orderAccountBillAddress |
| Order Account Billing Address Country | orderAccountBillCountry |
| Order Account Billing Address Long | orderAccountLongAddress |
| Order Account Billing Address Postcode | orderAccountBillPostcode |
| Order Account Billing Address State | orderAccountBillState |
| Order Account Billing Address Suburb | orderAccountBillSuburb |
| Order Account Contact Given Name | orderAccountContactGiven |
| Order Account Contact Surname | orderAccountContactFamily |
| Order Account Custom Field | orderAccountCustomField |
| Order Account Email address | orderAccountEmailAddress |
| Order Account Fax | orderAccountFax |
| Order Account Home Phone | orderAccountHomePhone |
| Order Account Mobile Phone | orderAccountMobilePhone |
| Order Account Number | orderAccountUsn |
| Order Account Work Phone | orderAccountWorkPhone |
| Order group number | orderGroupNumber |
| Priority | priority |
| Private status | privateStatus |
| Public status | publicStatus |
| Regarding account # | regardingUcn |
| Regarding service | regardingService |
| Sequence number | sequenceNumber |
| Ticket Description | ticketDescription |
| Ticket Subject | ticketSubject |
| Ticket class | ticketClass |
| Ticket custom field | ticketCustomField |
| Ticket group | ticketGroup |
| Ticket number | ticketNumber |
| Ticket type | ticketType |
| Time only | todaysTimeOnly |
| Today's date | todaysDate |
| Updated | updated |