Ticket example

This topic contains an example message template including ticket substitution codes and the resulting message output.

Message template

Dear Customer

Thank you for contacting Example Telecom support. The details of your ticket are:

Date logged: {created}
Ticket number: {ticketNumber}
Ticket subject: {ticketSubject}

Ticket group: {ticketGroup}
Assigned to: {assignedTo}

Ticket description:
{ticketDescription}

Yours sincerely,

Example Telecom

Message output

Dear Customer

Thank you for contacting Example Telecom support. The details of your ticket are:

Date logged: 27/7/2015
Ticket number: 286446
Ticket subject: Change password

Ticket group: Helpdesk
Assigned to: Mary Jones

Ticket description:
Request to reset password for Joe Brown.

Yours sincerely,

Example Telecom