Service contracts

A contract specifies the length of time that a customer must remain on a plan, for example, 12 or 24 months.

A contract may include setup charges, termination charges and payment method restrictions. For example, your company may offer some contracts only to customers who pay with a credit card. You can configure the termination charge as a flat fee or as a pro-rated proportion of the remaining contract value.

Unless otherwise defined, the total contract value is the sum of all the recurring charges for the duration of the contract, plus any setup charges. It does not include usage charges.

By default the Contracts tab displays a summary of contracts and their validity for a service. To view expired contracts clear the selection of Only show contracts which are still available for sale.

Contracts specified on a service are available to be allocated to its plans. For more information, see Plan contracts.