Service types

Service types define the software and parameters used to create a physical service in Smile. Service type configuration includes user interface, provisioning, rating, CAT and Smile display form definitions.

To view service types, select Service Types under Services, Ordering & Rating on the Configuration and Tools page.

Changing the definitions of a service type can seriously affect your company's billing. Service types are advanced configuration. For more information, contact Inomial.

The Service Types page displays a summary of configured types. A service types has two areas of configuration:
  • Smile Configuration—specifies forms and settings used for the appearance and provisioning actions of a service.
  • CAT Configuration—specifies the forms used for the appearance and configuration of CAT for a service.

A service type is defined at the Service Types drop-down on the Settings tab of a service.