getTickets()

TicketList getTickets(string usn)

This method returns a list of all tickets for a specified account.

Parameters

usn: Format: string; Purpose: Specifies the account USN.

Results

This method returns a list of all tickets for a specified account USN.

There are no messages defined by this method.

Example: A returned TicketList XML document

This example shows a TicketList XML document when account USN 2142423223 is given as a parameter. The values in the nested <Objects> element, in the <Properties> element, display the name and value of custom fields, which are set for each type of ticket.

<TicketList xmlns="http://xml.inomial.com/smile/2.xsd" xmlns="http://ws.inomial.com/smile.2">
  <Ticket>
    <Number>336</Number>
    <Subject>Test ticket</Subject>
    <TicketType key="382">Testing website ticket</TicketType>
    <TicketStatus key="1">New</TicketStatus>
    <AccountUSN>2142423215</AccountUSN>
    <SubscriptionUSN>2142423223</SubscriptionUSN>
    <Body>Test ticket</Body>
    <Created>2014-08-12T13:56:43.863+10:00</Created>
    <Opened>2014-08-12T13:56:43.953+10:00</Opened>
    <Properties>
      <Object>
        <String name="supportIssueType">Other</String>
      </Object> 
    </Properties>
  </Ticket>
  <Ticket>
    <Number>335</Number>
    <Subject>EziDebit Refund</Subject>
    <TicketType key="397">Ezidebit refund</TicketType>
    <TicketStatus key="1">New</TicketStatus>
    <AccountUSN>2142423215</AccountUSN>
    <Created>2014-08-12T13:56:14.724+10:00</Created>
    <Opened>2014-08-12T13:56:14.857+10:00</Opened>
    <Properties>
      <Object>
        <String name="TransactionNumber">21579610</String>
        <String name="EziDebitReference">651398</String>
        <String name="FetchEmailAddress">joe@example.com</String>
        <Decimal name="RefundAmount">167.00</Decimal> 
      </Object>
    </Properties>
  </Ticket>
</TicketList>

Faults

NoSuchItemException

This fault is returned when the specified USN does not match an account.

Java client syntax

java -cp build/smilewsv2-client.jar [options]
 com.inomial.smile.client.v2.examples.GetTickets usn

usn: Purpose: Specifies the account USN.

Note: For more information about the Java client and the options it accepts, see Java client syntax.