CRM endpoint

This topic provides a quick reference for the method signatures of CRM API methods.

Location: http://smile.example.com:port/stage/smile/ws/v2/crm

WSDL: http://smile.example.com:port/stage/smile/ws/v2/crm?wsdl

Table 1. CRM API methods
Method	Method signature	Purpose
echo()	`string echo(string value)`	Returns any value passed to the method.
addTicketAttachment()	`void addTicketAttachment( string ticketNumber, Attachment attachment)`	Adds an attachment to a ticket.
getAppointmentAvailabilities()	`AppointmentAvailability getAppointmentAvailabilities( AppointmentAvailabilitiesRequest availabilitiesRequest)`	Retrieves appointment availabilities.
getTemplateTicketDescription()	`TemplateTicketDescription getTemplateTicketDescription( string templateTicketNumber)`	Returns the details of a template ticket.
getTicket()	`Ticket getTicket( string ticketNumber)`	Retrieves ticket information.
getTickets()	`TicketList getTickets( string usn)`	Retrieves all tickets for an account.
raiseTicket()	`Ticket raiseTicket( string templateTicketNumber, string usn, NewTicketRequest newTicketRequest)`	Creates a ticket and starts a workflow.
runTicketAction()	`Ticket runTicketAction( string ticketNumber, int ticketAction)`	Retrieves information about a ticket after running a ticket action.
updateTicket()	`void updateTicket( string ticketNumber, TicketUpdate ticketUpdate)`	Updates a tickets' subject, body text, custom fields or owning account or subscription details.