The Events page
An event is an action or other change that occurs on a subscription. Viewing events lets you check when an action occurred on a subscription and helps you answer customer enquiries and troubleshoot problems.
The Events page (or subscription log) displays information about
subscription events, for example:
- barring and locking
- shaping
- plan changes
- provisioning
- authentication errors due to an incorrect password
- prepaid usage
- any other changes made by an operator
The Events page does not display authentication errors due to incorrect usernames, because Smile cannot match an incorrect username to a subscription.
The following screenshot shows you an example of the Events page.
Figure: The Events page
To filter the events that are displayed, do one of the following:
- Enter a keyword in the Search field to display events that contain the keyword.
- Enter a date in the From Date field to display events that occurred on and after that date.
Click View next to an event to view detailed information about the event.