Manually decline

Prior to creating a batch you can Manually Decline pending payments. This action simulates repetitive rejections by the payment gateway until the attempt limit is reached. All defined alerts will be triggered.

Pending payments are listed on View payments ready for processing.

To access click the Smile menu, then click Billing. On the Billing page, click Payments, then click View payments ready for processing.

Click Manually Decline against the relevant payment.

Figure: An example pending payment awaiting batch

Screenshot showing a pending payment awaiting batch.