Create appointment template ticket

A template ticket is used when a new ticket is created. An appointment template displays the appointment duration and travel duration interval fields completed in Create appointment ticket type.

This task explains how to create an appointment ticket template.

  1. Select Template Tickets under Help Desk on the Configuration and Tools page.
    The Template tickets page is displayed.
  2. Click Create New....
    The Create a new ticket page is displayed.
  3. Click Select next to the required base template in the list displayed.
    The Please enter a subject for the new ticket window is displayed.
  4. Type a subject name for the template. Click Continue.
    The new template ticket is displayed.
  5. Click Edit to the right of the Status field.
    The Ticket properties window is displayed.
  6. If a department was set on the ticket type during Create appointment ticket type, select the same department in the Ticket Department drop-down.
  7. Select the entry for the ticket type created in Create appointment ticket type from the Ticket Type drop-down.
  8. Select the entry for the appointment group created in Create appointment group from the Assignment group drop-down.
  9. Click Save.
  10. (Optional) Configure other options as required.
  11. Click Save.
    The Template tickets page is displayed.