Set operator availability

To search and book appointments for Smile operators each operator must have their availability defined. This includes both the days and times they are available to take appointments and those they are not.

For example, a technician may have a standard Monday to Friday work week when they are available, which includes a daily lunch break when they are unavailable. In addition any days they are unavailable, due to annual leave for example, can be excluded.

This task explains how to set operator availability.

  1. Search for an operator account for which you want to set availability, then double-click the subscription entry in the search results.
    The subscription's summary page is displayed.
  2. Expand the subscription entry in the account sidebar, then click Availability.
    The Availability page showing the Recurring hours and Exclusion lists is displayed.
  3. Click New Schedule Item.
    The Operator Schedule Item window is displayed.

Figure: New Operator Schedule Item window

Screenshot of operator availability schedule item window