An appointment ticket type includes extra information for the duration of and travel
time to an appointment. All other standard ticket type options are available for
configuration in appointment ticket types.
This task explains how to add appointment types.
Select Ticket Types under Help Desk
on the Configuration and Tools page.
The Ticket Types page is displayed.
Click the Appointments tab on the Ticket
Types page.
The Appointments page is displayed.
Click Add Type.
The Ticket type New Ticket Type window and tabs is displayed.
Figure: Ticket Type tab displaying appointment property fields
Type a name in the Ticket type field.
Select the entry for the appointment group created in Create appointment group from the
Assign new tickets to group drop-down.
Type a value in the Appointment Duration Interval Field.
Type a value in the Travel Duration Interval field.
When creating new appointment tickets the duration and travel time is presented in
blocks of time based on the values you enter here. For example, if the
Appointment Duration Interval is set as 30 minutes
the duration option will be displayed as 30 minutes, 1 hour, 1 hour 30 minutes,
2 hours, continuing up to 8 hours.
(Optional) Complete other ticket type actions and options as required.
