To make an appointment you first search for available operators and times.
This task explains how to make an appointment.
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On the Helpdesk menu, click
Appointments.
The Help Desk page is displayed with appointment
filters selected.
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Do one of the following:
- On the Helpdesk menu, click Create Ticket.
- On the Help Desk inbox page, click New ticket...
The Create a new ticket page is displayed.
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Click Select next to the appointment ticket type.
The Search for an appointment page is displayed.
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Click the calendar icon to select the required appointment Start
Date.
Available operators and appointment start times are listed below the
search fields.
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Click Select to the right of a suitable operator and
appointment start time.
A Please enter a subject for the new ticket
window is displayed.
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Type a subject in the Please enter a subject for the new
ticket field. Click Continue.
The appointment ticket is displayed.
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Complete any required ticket information or actions. Click
Save.