Account settings
An account must have account terms and dispatch configured for credit control to apply. These items are normally defined in account packages, not show here, but can also be specified at the individual account level on the Account summary page.
The account has Account Terms of Standard terms.
Document dispatch
On the Account Menu Tree, click the to the left of Account, then click Document Dispatch. Dispatch is configured to dispatch Invoice: Credit Control - 1 Reminder immediately by email.