Implementation
A typical credit control arrangement may be configured with the following levels:
| Treatment level | Overdue days | Action |
|---|---|---|
| Settled | 0 | No action |
| 1 Reminder (+1) | 1 | Issue reminder email (a gentle reminder) |
| 2 Reminder (+14) | 14 | Print reminder letter for post (a more formal and firmer reminder) |
| 3 Call/Warn (+21) | 21 | Create Smile ticket for an operator to contact the account holder |
| 4 Final (+28) | 28 | Email and print a final reminder statement threatening suspension of service |
| Suspended | 35 |
Baring of service Email and printed letter confirming suspension of service and warning of debt collection service |
If you have no customers then you can implement as is.
However, if you have an existing customer base you should stage the implementation to ensure
overdue invoices receive all relevant reminders before suspending services. For the above
arrangement you would implement as follows:
- Define Settled and 1 Reminder (+1)
- Wait 14 days
- Define 2 Reminder (+14)
- Wait 7 days
- Define 3 Call/Warn (+21)
- Wait 7 days
- Define 4 Final (+28)
- Wait 7 days
- Define Suspended
At each stage make a note in a log of the date and change you have made. This will make it easier to explain the system behavior to customers and staff. It will also assist when doing financial reporting to explain the improvement in your aged debtors position over the implementation period.